SJM was one of several contractors who provided estimates, and at first we felt SJM’s pricing was high. However, after asking each contractor additional questions about their approach and methods, we felt SJM was the only one who was going to provide the quality we expected. Faith, the office manager, was very patient with our many questions and always responded within 24 hours. Shawn and an assistant showed up on time and began working immediately. The work was completed within a day and a half. We were concerned about the water-proofing and Shawn applied two coats of RedGard membrane as promised. As for the tiling, the grout lines were level and equally sized. The cut-outs for the shower plumbing were sized precisely, and the glass tile accent strip and two shelf units turned out exactly as planned. We would not hesitate to work with Shawn again should we have tiling needs.